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WHO ARE WE

The Citizens Advice Bureau is independent, and provides free, confidential, impartial advice to everyone regardless of race, gender, sexuality or disability. The advice and information, advocacy and representation is provided by trained volunteers supported by the professional advice, information provision and consultancy services of Citizens Advice Scotland.

The Bureau can be found at:

Anchor Buildings
6 Bridge Street
Kirkwall

KW15 1HR

Telephone: 01856 875266

Orkney CAB operates an appointments only service. You can make an appointment to see an Adviser by contacting the Bureau's reception either in person, online, or by telephone (01856 875266)

 

Reception Opening Times are:

Monday 10.00 am - 12.30 pm and 1.30 pm - 3.00 pm
Tuesday 10.00 am - 12.30 pm and 1.30 pm - 3.00 pm
Wednesday 10.00 am - 12.30 pm and 1.30 pm - 3.00 pm
Thursday 10.00 am - 12.30 pm and 1.30 pm - 3.00 pm
Friday 10.00 am - 12.30 pm and 1.30 pm - 3.00 pm

If calling outwith these hours, please leave a message on our answerphone, or make an enquiry online and someone will get back to you as soon as possible.

WHAT WE DO

Orkney CAB can help you in lots of different ways. We give free, confidential, impartial and independent advice on a wide range of subjects, including:

Debt and money advice
Benefits - working out entitlements and sorting out problems
Consumer issues, such as consumer debt and faulty goods
Housing, including homelessness and mortgage arrears
Neighbour problems
Family and personal problems
Relationship and separation
Legal matters, including evictions, small claims and actions to recover debt
Employment issues like the national minimum wage or unfair dismissal from work
Immigration and seeking asylum
NHS health care

In order to do this we will:

Listen fully to all our clients and try and solve the whole problem
Give clients up-to-date information
Keep our staff fully trained
Explain clients' rights
Interpret jargon
Fill in forms
Explore various options
Calculate entitlement to benefits
Negotiate with merchants, landlords, employers, ex-employers and creditors
Refer a client to another service if we cannot provide full assistance
Help clients come to terms with their situation when all else has failed
Satisfy our clients with the service they receive. If not we will endeavour to make the necessary improvements
Make a record of a client's enquiry and what they decide to do. Only the client can see this record. We keep it securely locked up

In addition, a lot of useful information and advice may be obtained by visiting the central CAB AdviceGuide or via our 'Useful Links' area

 

 

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